Return Policy

All International sales are FINAL SALE .

All Headwear & Facewear are FINAL SALE.

Full Priced Items: may be exchanged or returned for a full refund to original payment, less the shipping cost, if back in store within 14 days of receiving the item. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a refund.

Sale Items: are not refundable, but may be returned for store credit, less the shipping cost, if back in store within 14 days of receiving the item. The store credit will be issued in a form of an online gift card that is valid up to one year. Online gift cards are online only and cannot be redeemed in store. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a store credit.

[We are not accepting any exchanges on sale items at this time. Any sale order placed online and returned will be given a store credit regardless if the customer placed another order. Due to the limited availability of our sale items, The Startingate will not hold sale items.] 

NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT. 

Items returned after 14 days are not eligible for a refund or store credit.

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To Request a Return:

Please email clothing@startingate.net with the below information and request a RETURN AUTHORIZATION number (RA#):

  1. Your name
  2. The product item number or name, size and color
  3. Your order number
  4. Reason for the return

 This RA number must be written on the outside of the box in LARGE BLACK LETTERS or your package will be refused on delivery.

 

Please send returns to the following address:

The Startingate Ski Shop

Attn: Returns

1011 Route 30

Bondville, Vermont 05340

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FOR INTERNATIONAL SALES:

BY CONTINUING TO PAYMENT METHOD, PLEASE NOTE THAT ITEMS SHIPPED OUTSIDE THE UNITED STATES MAY BE SUBJECT TO IMPORT DUTIES, TAXES AND/OR CHARGES WHICH ARE NOT INCLUDED IN THE TOTAL COST OF THE ORDER, NOR WILL THEY BE COVERED OR REIMBURSED BY THE STARTINGATE, INC. 

PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PLACING YOUR ORDER