All International sales are final. [International Sales may be subject to import duties/taxes see below]
Full Priced Items: may be returned for a full refund to original payment, less the shipping cost, if back in store within 14 days of receiving the item. After 14 days restocking fees apply (see below). Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a refund.
Sale Items: may be returned for store credit, less the shipping cost, ONLY. Items must be back in store within 14 days of receiving the item. After 14 days restocking fees apply (see below). The store credit will be issued in the form of an online gift card that is valid up to one year. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a store credit.
We are not accepting any exchanges for sale items at this time. Any sale order placed online and returned will be given a store credit regardless if the customer placed another order. Due to our limited sale inventory, the Startingate will not hold any items while waiting for the return of a sale item and cannot guarantee any inventory to be in stock by the time a store credit is issued.
NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT.
Items returned after 30 days are not eligible for a refund or store credit.
To Request a Return:
Please email firstname.lastname@example.org with the below information and request a RETURN AUTHORIZATION number (RA#):
This RA number must be written on the outside of the box in LARGE BLACK LETTERS or your package will be refused on delivery.
If you purchased a full priced item, you will receive a full refund (less shipping cost) to the credit card used at the time of purchase. Sale items purchased online will be given a store credit in the form of an online gift card and is valid up to one year.
Please send returns to the following address:
The Startingate Ski Shop
1011 Route 30
Bondville, Vermont 05340
All returns/ exchanges must arrive back to the store within 14 days of receiving the item(s), with tags on and in new condition, or re-stocking fees will apply.
After 14 days: If the item does not arrive back at the store within 14 days after receiving it, a 10% restocking fee will apply.
After 20 days: If the item arrives back at the store more than 20 days after receiving it, you will be given a store credit and the restocking fee will be raised to 20%.
After 30 days: Items that arrive back at the store 30 days after receiving it are not eligible for a refund or store credit.
FOR INTERNATIONAL SALES:
BY CONTINUING TO PAYMENT METHOD, PLEASE NOTE THAT ITEMS SHIPPED OUTSIDE THE UNITED STATES MAY BE SUBJECT TO IMPORT DUTIES, TAXES AND/OR CHARGES WHICH ARE NOT INCLUDED IN THE TOTAL COST OF THE ORDER, NOR WILL THEY BE COVERED OR REIMBURSED BY THE STARTINGATE, INC.
PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PLACING YOUR