FREE SHIPPING OVER $199!

Return Policy

HOLIDAY RETURN POLICY:
(STARTS 12/2/2020)

All International Sales are FINAL

All Headwear & Facewear are FINAL

Full Priced Items: Starting Dec. 2nd any full price item bought before Dec. 25th can be returned for a full refund, less the shipping cost through Jan. 1st (or 2 weeks from purchase date). Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a refund. 

Sale Items: Starting Dec. 2nd any sale item bought before Dec. 25th can be returned for a store credit, less the shipping cost through Jan.1st  (or 2 weeks from purchase date). Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a store credit.

Items bought before Dec. 2nd adhere to the regular 14 day return policy below.
Sorry, no exceptions!

________________________________________________________________________________________________________________________________

To Request a Return:

Please email clothing@startingate.net with the below information and request a RETURN AUTHORIZATION number (RA#):

  • Your name
  • The product item number or name, size and color
  • Your order number
  • Reason for the return
  •  

    This RA number must be written on the outside of the box in LARGE BLACK LETTERS or your package will be refused on delivery.

    If you purchased a full priced item, you will receive a full refund (less shipping cost) to the credit card used at the time of purchase.  Sale items purchased online will be given a store credit in the form of an online gift card and is valid up to one year.

     
    Please send returns to the following address:
    The Startingate Ski Shop
    Attn: Returns
    1011 Route 30
    Bondville, Vermont 05340

     

    ________________________________________________________________________________________________________________________________

    Regular Season Return Policy:

    International Sales are FINAL

    Headwear & Facewear are FINAL

    Full Priced Items: may be exchanged or returned for a full refund to original payment, less the shipping cost, if back in store within 14 days of receiving the item. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a refund.

    Sale Items: are not refundable, but may be returned for store credit, less the shipping cost, if back in store within 14 days of receiving the item. The store credit will be issued in a form of an online gift card that is valid up to one year. Online gift cards are online only and cannot be redeemed in store. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a store credit.

    [We are not accepting any exchanges on sale items at this time. Any sale order placed online and returned will be given a store credit regardless if the customer placed another order. Due to the limited availability of our sale items, The Startingate will not hold sale items.] 

    NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT. 

    Items returned after 14 days are not eligible for a refund or store credit.